When you place an order online, one of the most important things for any customer is... well of course making sure it arrives! Ensuring that it does is just as important to us as it is to you!
BEFORE PLACING AN ORDER
The single, most common reason a package isn't delivered is either forgetting to put an Apartment / Unit # or entering an old address.
- Please be sure to include any Apt or Unit # if applicable
- Please be sure the address entered is current and not an old address from Auto-Fill
I SUBMITTED MY ORDER WITH THE WRONG INFORMATION
Make sure to contact us right away with the updated or missing information! Once an order is shipped out, we are not able to make any changes or stop it.
I HAVEN'T RECEIVED MY ORDER
As much as we wish we could deliver your order ourselves, we use USPS. Once they take control of a package, all delivery logistics are handled by them and we unfortunately aren't able to provide any additional information than what is listed in the tracking details link.
Delays can happen on occasion, be it due to weather, transportation issues, etc..
The biggest reason for package delays are incorrect status scans. Sometimes a courier or USPS facility will scan a package as 'delivered' when it's actually still in transit.
While not ideal, we do always kindly and respectfully ask if you could allow a few extra days for delivery to account for unforeseen issues.
And of course, you will always have our assurance that should a package not arrive due to any transportation issues, we will make sure to make it right for you!